Privacy

Privacy Notice

This page explains how Lancebyte Software handles personal information collected through this website. It is drafted for South African publication and applies to personal information collected through enquiries.

1. Who Handles Your Information

Lancebyte Software collects and uses the information described in this notice to respond to your enquiry and manage the services you ask us about.

2. Personal Information We Collect

When you use the quote or contact features on this website, we may collect:

  • your full name;
  • your email address;
  • your phone number;
  • the services you select;
  • the project or business information you include in your message;
  • basic technical or usage information generated by your interaction with the website, where applicable.

3. Why We Collect It

We collect this information in order to:

  • review and respond to quote or contact requests;
  • understand the scope of a requested website or digital service project;
  • communicate with you about the enquiry you submitted;
  • maintain internal records of enquiries and project requests;
  • improve how the website presents services and handles incoming leads.

3A. Lawful Basis

We process enquiry information because it is necessary to take steps at your request before entering into a contract, to respond to your enquiry, and for our legitimate interest in managing business enquiries. We ask for separate consent before using information for electronic direct marketing where consent is required.

4. Voluntary or Mandatory Supply

Providing the requested information through the website form is voluntary. However, some fields are needed in order for Lancebyte Software to understand your request and respond meaningfully.

If you do not provide the required information, Lancebyte Software may not be able to process or respond to your enquiry properly.

5. How We Use and Share Information

Personal information submitted through this website may be used internally by Lancebyte Software and may also be processed through operators that provide hosting, website maintenance, email notification, and request-handling services.

Quote requests are routed through Request Engine so that enquiries can be tracked and responded to. Operators may process information only for the service they provide and under appropriate confidentiality and security controls.

5A. International Processing

Some hosting, email, analytics, or support providers may process information outside South Africa. Where that occurs, we will use providers that offer appropriate safeguards and process information only for the stated purposes.

6. Direct Marketing

Lancebyte Software will not use your personal information for unsolicited electronic direct marketing unless legally permitted or the necessary consent has been obtained.

If you do receive marketing communication from Lancebyte Software, you should be able to request that such communication stop.

7. Retention

Enquiry records are retained for up to 24 months after the last meaningful contact, unless a longer period is needed for an accepted project, a legal obligation, dispute resolution, or record-keeping. They are then securely deleted or de-identified.

8. Security

Lancebyte Software intends to use reasonable technical and organizational safeguards to protect personal information against loss, unauthorized access, misuse, alteration, or unlawful disclosure.

9. Your Rights

Subject to applicable law, you may have the right to:

  • know what personal information is being collected about you;
  • request access to personal information held about you;
  • request correction or deletion of inaccurate or unlawfully held personal information;
  • object to certain processing, including processing for direct marketing;
  • lodge a complaint with the Information Regulator.

10. Information Officer and PAIA

Information Officer: To be confirmed. Contact: support@lancebyte-software.co.za.

Lancebyte Software maintains applicable POPIA and PAIA documentation and will provide the appropriate access route on request.

11. Complaints

If you believe your personal information has been handled improperly, you may first contact Lancebyte Software using the contact details published on this website. You may also lodge a complaint with the Information Regulator of South Africa.

Information Regulator resources: Information Regulator | eServices Portal

12. Updates to This Notice

This notice may be updated from time to time to reflect changes in business operations, legal requirements, website functionality, or information-handling practices.

13. Version and Effective Date

Version 1.0. Effective date: 2026-11-06.